help desk consulting

CallteC profile

CallteC is one of Israel’s leading Help Desk and Customer Relationships Management (CRM) consulting companies. The company provides consulting and implementation services to the customer support organizations of Israel’s leading companies in a wide range of industries.

CallteC offers professional consulting at every stage in the evolution of your contact center. Our experts help with analysis and design, implementation, training, and fine-tuning. As the business grows we help you adapt the service strategy, implement new features and implement new applications.

CallteC is not a technology company. Focusing on your business needs, we look beyond technology and products to our customers’ business goals. Once defined, our vendor-neutral position allows us to choose the best of breed technologies, and implement a technology architecture that is efficient and, at the same time, flexible and scalable

Experience has shown us that while every organization is unique and every business application is distinct in its details, many businesses demand the same underlying functionality. We have turned this into an advantage for our customers by developing a project methodology that is used more effectively and less expensively than start-from-scratch custom analysis.

Services

Together with our strategic partners, we provide a veriaty of services:

- Analysis and design, implementation, training, and fine-tuning of call centers

- Ongoing consulting in operating and performance improvement

- Customer satisfaction surveys

- Managing outsourcing relationships

- Staffing level optimization

- Dealing with outsourcing of the helpdesk issues

- Helping companies with writing and implementing of Service Level Agreements

- Help companies design and set a strategy framework of metrics

Our customer-centric approach to call center operation has helped many Israeli companies,among them

Leumi Card
Amdocs
Applied Materials
Bezeq
National Semiconductor
The Israeli lottery
Cellcom
ECI
ELOP
IDF
Teva
Jewish National Fund
Ministry of Education
Partner
ADC (Teledata)
Hadassah hospital
VISA CAL
Strauss-Elite
Paz
Elyashar
Military units